On October 21, 2010, PCS Logistics was founded by a group of young professionals who shared the same ambition to elevate Vietnam’s logistics industry. In its early days, PCS faced numerous challenges, including limited resources, intense market competition, and a rapidly developing technological landscape.
Through the unwavering dedication of its personnel and the trust of its customers, PCS overcame these early obstacles. Over the years, the company has expanded its nationwide delivery network and established a logistics system that connects Vietnam with multiple countries worldwide.
When the global shock of COVID-19 disrupted businesses across every sector, straining cash flow, workforce, and supply chains, PCS confronted not only a financial challenge but also a strategic one. It became clear that survival and growth depended on transformation.
15 Years of people who dare to dream, act and change
In response, PCS’s leadership made a decisive move: to reshape the company from within and embrace a new management philosophy, “Open Management”. This change was more than structural; it was a journey to redefine PCS’s core values based on 3 guiding pillars:
(1) Customer-centric decision-making
(2) Personnel as the core of sustainable growth
(3) A corporate culture built on transparency, fairness, and positive purpose
Every decision at PCS now answers two key questions.
- What value does this create for our customers?
- What benefits does this bring to our personnel?
By reorienting its operations around the customer journey, PCS transformed corporate culture into an open ecosystem, where collaboration, empowerment, and trust became the foundation for sustainable growth.
This transformation marked a turning point. PCS began a complete redefinition of its identity, upgrading not only its technological infrastructure but also its management mindset and organizational culture.
Personnel and customers are placed at the center of every decision. Leadership assumes a supportive role, empowering teams to perform at their best and pursue solutions that create genuine value for customers.
Thanks to its intense transformation journey, PCS has become a trusted partner for many leading enterprises, including VinFast, Hoa Phat, Thien Long, SAIC Motor….. The number of new corporate customers has grown by an average of 20%. In comparison, revenue has increased by 56% year-over-year, a remarkable milestone that reflects PCS’s operational agility and customer trust.
As PCS enters a new chapter, the company advances its transformation through four strategic pillars: “Self-managed organization - Digitalization - Green development, and Global expansion.”
PCS continues to evolve toward a self-governing and flat organization with no command hierarchy or intermediate layers. Instead, advisory groups play an enabling role, guiding and supporting personnel across interconnected micro-business units that operate collaboratively within a unified ecosystem that is agile, transparent, and efficient.
On the international front, PCS is actively expanding partnerships across ASEAN, the Middle East, and the United States, while pioneering Halal Logistics, which creates a distinctive competitive advantage in Muslim markets.
At the same time, PCS accelerates its digital transformation strategy by integrating technologies such as AI, Big Data, WMS, OMS, and process automation to optimize cargo management, enhance delivery speed, and elevate the customer experience.
Alongside digital transformation, PCS is accelerating its green transition by adopting electric vehicles, renewable energy sources, recyclable packaging, and initiatives aimed at reducing plastic use, paving the way toward sustainable development and environmental responsibility.
After 15 years of growth, PCS has evolved into an open and agile organization with strong internal capacity and readiness to adapt to any market change. This achievement is built on the bold strategic vision of its leadership, the dedication of its personnel, and the enduring trust of customers and partners.
With innovation at its core, PCS now enters a new chapter with confidence and ambition, continuing its journey of Power in motion and its Vision of expansion.
Opening dance performance at the PCS 15th Anniversary Celebration
Ms. Le Thi Thu - Chairman of the Board the opening speech
Dance performance “A Thousand Dreams of Vietnam”
