To enhance your experience, we provide a simple, straightforward, and convenient shipping process, outlined in the following steps:
Contact and provide shipping information
First, customers must contact PCS through channels such as hotline, fanpage, website, Zalo OA, or email. When reaching out, please provide detailed information about the items you wish to send, including the type of goods, dimensions, weight, and delivery address.
PCS staff will promptly receive your request, verify whether your goods are in a restricted category, and assist you in preparing the necessary documentation and invoices.
Schedule a pickup
PCS offers door-to-door service—picking up items directly from your location and delivering them to the recipient. After receiving your request, we will coordinate with our team to arrange pickup at your specified address.
Inspect and reinforce the goods
Once the goods arrive at the PCS warehouse, we will thoroughly inspect and reinforce all packages to ensure no damage or loss occurs during transit. The goods will be sorted and prepared for shipment, with extra care given to fragile or high-value items.
Shipping the goods
Your goods will be shipped using an efficient transportation network that combines road, air, and other transport methods, ensuring timely and secure delivery. You can track the status of your shipment at any time through PCS's online tracking system.
Delivery to the recipient
Upon arrival, PCS will contact the recipient to confirm the delivery time. Our staff will then deliver the goods directly to the recipient and request a signature for confirmation. Once the delivery is completed, PCS will finalize all procedures and notify you of the delivery status.
