PCS is committed to protecting the privacy and personal information of our customers.
1. Collection of personal information
We collect customers' personal information to facilitate service usage and enhance the overall experience. The collected information includes:
- Full name, phone number, email address, and login password.
- Sender and recipient addresses.
- Order details and payment information.
- Other information provided when registering an account or using PCS services.
During transactions and payments made on pcs-logistics.com, PCS only retains specific details related to completed orders. Bank account information and other sensitive financial details are not stored.
2. Purpose of information usage
PCS uses customers' personal information for the following purposes:
- Process account registration and set up personal accounts on the website.
- Managing order processing, shipping, and order status updates.
- Providing customer support and handling complaints.
- Notifying customers about promotions and special offers (only with customer consent).
- Enhancing service quality and improving the customer experience.
- Internal management, such as data analysis and record-keeping.
- Preventing fraudulent activities, unauthorized access, and account misuse.
- Contacting and assisting customers in exceptional cases.
- Comply with legal requirements and respond to requests from regulatory authorities when necessary.
3. Customer information security
PCS is committed to protecting the personal information of our customers through stringent security measures:
- We use encryption technology to protect data within our system.
- Transaction details, invoices, receipts, and other customer documents are kept secure.
- Access to personal information is restricted, and only authorized personnel are granted access.
4. Customer rights
Customers have the right to:
- Request to view, update, or delete the personal information they have provided.
- Opt out of receiving promotional materials or notifications from PCS.
- Request PCS to clarify any concerns regarding the use of their personal information.
5. Data retention period
All customer personal data will be retained until the customer requests for deletion or logs into their account to delete the information. In all other cases, personal information will be securely stored on PCS servers and kept confidential.
For any inquiries regarding our policies or terms and conditions, please get in touch with PCS for further assistance.
