To ensure the best experience for our customers, PCS implements the following shipping policies:
1. Shipping scope
PCS offers both international and domestic express delivery services, including:
- International express delivery to over 220 countries and territories worldwide.
- Domestic express delivery, covering intra-city and inter-provincial shipments to all 63 provinces nationwide.
2. Delivery time
The delivery time depends on the type of service selected by the customer. The entire shipping process will be updated in detail via the "Track Order" system. Customers have complete control over tracking the shipment progress using the tracking number. Additionally, delivery times may vary due to weather conditions, traffic, or local regulations.
3. Shipping fees
- Shipping fees are calculated based on the actual weight, volumetric weight, and the shipment's origin/destination.
- PCS offers flexible pricing packages, with discounts for regular customers and businesses.
- Customers can check estimated shipping fees through various contact channels, including the website, Facebook page, hotline, or consulting with our customer service team.
4. Regulations on goods for shipping
PCS does not accept the shipment of prohibited items as outlined by legal regulations, including:
- Weapons: All weapons, deadly tools, ammunition, military equipment, army supplies, and uniforms.
- Fireworks: Including explosive fireworks, firecrackers, firework rockets, and fireworks chemicals.
- Explosives or products containing explosives that are banned for sale.
- Flammable liquids and solids such as paint, gasoline, alcohol, matches, etc.
- Narcotic substances, stimulants, and highly toxic chemicals.
- Toxic substances, infectious agents, radioactive materials, acids, and pollutants.
- Banned cultural products such as anti-government literature, materials intended to subvert the state, superstitious documents, obscene materials, etc.
- Live organisms and plants, wild animals, endangered species, and products derived from animals.
- Precious metals such as gold, silver, diamonds, and other precious stones and metals.
- The law stipulates other goods.
Customers are advised to contact PCS for detailed guidance on prohibited items.
5. Responsibilities of PCS and customers
5.1. Responsibilities of PCS
- PCS reserves the right to refuse the shipment of goods that show signs of violating the law.
- PCS guarantees delivery within the committed timeframe.
- PCS ensures maximum safety for goods during transport. In the event of loss or damage, PCS will compensate the customer according to regulations.
- PCS provides transparent and accurate order tracking information.
- PCS assists in resolving any issues that arise during the shipping process.
5.2. Responsibilities of the customer
- Customers must provide complete and accurate information about the goods and shipping details.
- Customers must pack goods according to required standards or use PCS's packaging service.
- Customers should inspect goods immediately upon receipt and provide timely feedback if any issues arise.
- Customers must pay the full shipping fees, taxes, and other charges as required.
PCS's shipping policy is designed to ensure transparency, clarity, and convenience for customers throughout the entire service process. PCS is always ready to support and resolve any issues to maximize our customers' benefit.
