PCS (“we,” “our,” or “us”) provides the PCSPOST PnD mobile application (“App”) for parcel pickup and delivery. This Privacy Policy explains how we collect, use, share, and protect your information when you use the App. By using the App, you agree to the practices described here.
Information We Collect
We collect only what we need to provide pickup, delivery, and support for PCSPOST PnD.
Account and profile: name, phone number, email, and delivery addresses you provide.
Delivery details: parcel descriptions you submit, pickup/drop-off locations, delivery notes, and proof-of-delivery (photos or signatures when enabled).
Location data: precise or approximate location when you allow location permissions for pickup/drop-off and courier routing.
Usage and device data: app activity, crash logs, device identifiers, OS and app version, language, and time zone.
Payment data: transaction identifiers and payment status. Card/bank details are handled by our payment processor and are not stored by PCS.
Communications: messages with customer support and feedback you share.
How We Use Information
Operate and improve PCSPOST PnD, including pickups, deliveries, routing, notifications, and account management.
Process transactions, receipts, and payment confirmations.
Enhance safety, security, fraud prevention, and service quality.
Provide customer support and service updates.
Analyze performance to improve features and reliability.
Comply with legal obligations and enforce our terms.
Sharing of Information
Service providers: payment processors, cloud hosting, analytics, customer support, and communication tools under confidentiality obligations.
Couriers and partners: pickup and drop-off details required to complete deliveries.
Legal and safety: to comply with law, enforce terms, or protect rights, safety, and property.
Business transfers: if PCS undergoes a merger, acquisition, or asset sale, with appropriate safeguards.
Data Retention
We keep data only as long as needed for the purposes above and to meet legal requirements.
When data is no longer needed, we delete or anonymize it in line with our retention policies.
Your Choices and Rights
Location: you can disable location permissions in device settings; some features may be limited without it.
Notifications: manage push notifications in device settings or in-app (if available).
Access, correction, or deletion: contact us to request access to, updates of, or deletion of your information, subject to legal requirements.
Security
We use administrative, technical, and physical safeguards to protect data. No system is perfectly secure, so use the App with this in mind.
Children’s Privacy
PCSPOST PnD is not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect data from children.
International Transfers
If data is transferred across borders, we apply appropriate safeguards (such as standard contractual clauses where applicable).
Changes to This Policy
We may update this policy periodically. We will post the updated policy with a new effective date. Continued use of the App means you accept the updated policy.
Contact Us
If you have questions or requests about this Privacy Policy or your data, please contact us:
