PCS Logistics is looking for a Sea Freight Customer Service Executive to join our Hanoi team. If you have experience in sea freight operations, a strong service mindset and the desire to grow in a professional international logistics environment, this could be the opportunity you’ve been waiting for. 

At PCS, we value dedication, accountability, and doing things the right way if you’re looking for a place to build a meaningful career, we’re ready to welcome you.

Job description

As a Sea Freight Customer Service Executive, your role will involve:

Managing Sea Freight shipments

  • Receive and process import/export sea freight orders.

  • Handle customer requests for FCL or LCL shipments (booking, schedules, delivery instructions).

  • Monitor shipment progress from booking to final delivery.

  • Update clients on vessel schedules, cut-off times, and delivery/collection timelines.

  • Coordinate with carriers, agents, ports, and the operations team to ensure accurate and timely information flow.

Cross-department coordination

  • Serve as the communication bridge between clients and internal departments: Sales, Operations, Accounting and Documentation.

  • Share clear instructions, respond promptly to service requests and follow through on customer needs.

  • Monitor internal processing and ensure customers are kept well-informed.

Document management & operational support

  • Review and archive logistics documents such as Booking Notes, HBLs, Manifests, and Invoices.

  • Work with the documentation team to send accurate documents to clients on time.

  • Support customers in customs clearance and domestic delivery arrangements.

Customer relationship management

  • Follow up on customer feedback after each shipment to address issues and improve service quality.

  • Maintain regular communication with existing clients, providing full information and solutions.

  • Collaborate with the Sales team to expand the client base when opportunities arise.

Reporting & continuous improvement

  • Prepare periodic reports on order status, incidents and customer satisfaction.

  • Recommend improvements to enhance order processing and customer experience.

  • Perform other related tasks as assigned by management.

Job Requirements

Education & experience

  • College or university degree, preferably in Foreign Trade, Logistics, International Business or a related field.

  • 1–2 years of experience in customer service within international freight forwarding, especially sea freight.

Professional skills

  • Strong understanding of FCL/LCL shipping processes, ability to coordinate across departments and handle real-world logistics operations.

  • Proficient in English for reading documents and communicating with international carriers and agents.

  • Skilled in Microsoft Office (Word, Excel, Outlook), experience with order management systems is a plus.

Work style & attitude

  • Clear communication, flexible coordination, and quick problem-solving skills.

  • Well-organized, able to work under pressure.

  • Detail-oriented, responsible and committed to delivering quality service.

What we offer

Compensation & recognition

  • Competitive base salary + allowances + transparent KPI-based performance bonuses.

  • Periodic salary reviews and recognition of individual contributions.

Insurance & benefits

  • Full participation in Social Insurance, Health Insurance and Unemployment Insurance as regulated.

  • Comprehensive employee benefits: holiday bonuses, birthday gifts, company trips, annual health checks and more.

Training & development

  • Practical training in logistics operations, customer service, and problem-solving skills.

  • A professional, transparent environment with a clear career path.

  • Opportunities to work with experienced teams and international clients.

If you're looking for a workplace where you're empowered to grow, trusted to perform, and surrounded by a dedicated logistics team, PCS Logistics is ready to welcome you with sincerity and professionalism.

👉 Send your CV to: tuna@pcs-logistics.com